Shipping policy

 

Diamond Dynasty Inc. is not responsible for lost, or stolen packages once they have been shipped from our warehouse location. We encourage each and every customer to purchase insurance at checkout, to protect your purchase from any unforeseen events. If you opt out of purchasing insurance for your package; you are opting out of protecting your purchase. Diamond Dynasty Inc. will not refund, or reship any order that shows as "delivered", or any order lost/stolen once in the possession of USPS. Please purchase insurance at checkout to protect you and your investment. 

 

ALL SALES ARE FINAL, there are absolutely NO RETURNS! (NO EXCEPTIONS)

 

WE accept exchanges only. Exchanges must be completed within 7 days of the original delivery date of your shipment. All items must be in their original condition; unwashed/unused and still in the original bundle form and in its original packaging. Exchanges are subject to a 15% restocking/exchange fee. This fee does not include shipment fees imposed on exchange orders.

 

ALL SALE ITEMS, TAPE INS, ITIPS, CLIP INS, WIGS, ANY CUSTOM COLORED HAIR (hair thats not natural color 1b) ARE FINAL SALE ITEMS. FINAL SALE items are NOT eligible for exchange. 

 

(exchanges only/ no refunds due to the nature of the product we sell.) 

 

DIAMOND DYNASTY INC. RESERVES THE RIGHT TO DENY ANY REFUND/EXCHANGE. 

 

All orders will undergo validation from our Fraud department, to detect and stop any fraudulent orders from being placed from our website. This is an attempt to protect all of our customers and their personal information. 

 

Please email us: SUPPORT@DIAMONDDYNASTYVIRGINHAIR.COM for further assistance.

 

 

     Standard Shipping is 8-10 business days, express shipping is available via Zelle/CashApp by texting 919-937-7335 to order.

(shipping timeframes for certain items/sales may vary; please refer to the items ordering page PRIOR to ordering)

 

 

PLEASE EMAIL US *BEFORE ORDERING FOR EXPRESS SHIPPING OPTIONS

ALL INTERNATIONAL SHIPMENTS: 12-15 BUSINESS DAYS *FROM THE DAY WE SHIP (times may vary)

 

PLEASE ENSURE YOU ORDER IS 100% CORRECT BEFORE ORDERING, THERE WILL BE NO ORDER CHANGES ALLOWED AFTER YOUR PAYMENT HAS BEEN SUBMITTED .

IF YOU ARE SEEKING CHANGES WITHIN YOUR ORDER, YOU WILL HAVE TO COMPLETE AN EXCHANGE AFTER* YOUR ORDER ARRIVES (ALL EXCHANGES WILL FOLLOW OUR EXCHANGE POLICY & FEES SHOWN ABOVE)